At Aquarius SC, we want you to be completely satisfied with your purchase. We aim to make our returns and refunds process straightforward and transparent.

This policy explains our 14-day returns policy, your rights when purchasing online, and how to arrange a return or refund.

Our 14-Day Returns Policy

We offer a 14-day return window for qualifying purchases, starting from the date your order is delivered.

If you change your mind about a purchase, please contact us within 14 days of receiving your goods to request a return.

Once you have notified us, you have a further 14 days to send the goods back.

We ask that returned products are packaged securely and, wherever possible, returned unused, in their original condition and with their original packaging.

Please retain your proof of purchase.

Goods are not sold on a trial basis. However, you may inspect products as you would in a shop. Where goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may make a deduction from the refund where permitted by law.

This policy does not restrict or replace your statutory consumer rights.

Your Right to Cancel an Online Order

If you are purchasing as a consumer, you will generally have the right to cancel an online order within 14 days of receiving your goods, without providing a reason.

To exercise this right, you must notify us of your decision to cancel within the applicable cancellation period.

You then have a further 14 days from notifying us to return the goods.

If your order contains multiple items delivered separately, the cancellation period generally begins after you receive the final item.

Certain statutory exceptions may apply depending on the nature and condition of the goods.

These cancellation rights apply to qualifying consumer purchases. Business purchases may be subject to different contractual terms.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, not as described or incorrectly supplied, please contact us as soon as reasonably possible.

We will assess the issue and arrange an appropriate resolution, which may include a replacement, repair or refund in accordance with your statutory rights.

Under the Consumer Rights Act 2015, consumers have specific rights relating to faulty goods, including a short-term right to reject qualifying faulty products within 30 days and additional remedies in certain circumstances after that period.

Your statutory rights relating to faulty goods are not restricted to the 14-day returns period.

Where goods are faulty or incorrectly supplied, we will cover reasonable return costs as required by law.

Please contact us before returning the goods so that we can advise on the appropriate arrangements.

How to Return an Item

Before returning your order, please contact our customer service team.

Email: sales@aquarius4u.com
Telephone: 01704 512000

Please provide your order number, the items you wish to return and, where relevant, a brief description of the issue.

A clear statement that you wish to cancel your order is sufficient to exercise your statutory cancellation right. You do not need to use a particular form.

Returns Address

Aquarius Agriculture
Units 5 & 6 Blowick Industrial Park
Crowland Street
Southport
Merseyside
PR9 7RU
England

Please package returned items securely to minimise the risk of damage during transit.

We recommend retaining proof of postage and tracking information.

Return Postage Costs

For change-of-mind returns, customers are generally responsible for the direct cost of returning goods, provided this has been disclosed before purchase.

You may arrange your own return delivery or contact us to discuss collection.

If we arrange collection at your request, any applicable collection charge will be explained and agreed before collection takes place.

Where goods are faulty, damaged or incorrectly supplied, return costs will be handled in accordance with your statutory rights.

Refunds

Once we receive your returned goods, we will inspect them and process any refund due.

For qualifying cancellations under the Consumer Contracts Regulations 2013, refunds will be issued without undue delay and within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

Where goods have not been dispatched, refunds following a valid cancellation will be made within the applicable statutory timeframe.

Refunds will ordinarily be made using the original payment method unless another method is expressly agreed.

Please allow up to 5 working days for the refund to appear in your account after processing, although timescales may vary between payment providers.

Original Delivery Charges

For qualifying statutory cancellations of an entire consumer order, we will refund the original standard delivery charge where applicable.

If you selected a delivery service more expensive than the least expensive standard delivery option offered, the additional cost of that premium service does not normally have to be refunded.

For partial order returns, delivery charges will be handled according to the circumstances and your applicable rights.

Nothing in this policy affects your statutory rights.

Cancelling an Order Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will confirm whether the order can be cancelled before dispatch.

If payment has already been taken and the order is cancelled before dispatch, any refund due will be processed using the original payment method.

If your order has already been dispatched, the applicable cancellation and returns process described above will apply.

Ordering and Delivery Information

Once your order has been placed, you will receive an order confirmation email.

If you do not receive confirmation, please contact us.

All orders are subject to product availability and acceptance.

Estimated delivery times are typically 2–3 working days from dispatch, although these are estimates rather than guaranteed delivery dates.

Delivery times may vary depending on product availability, location and courier services.

For further information, please see our Delivery Information page.

Please ensure that your delivery details are accurate when placing an order. Incorrect details may result in delays.

Contact Information

If you have any questions about your order, returns, refunds or delivery, please contact us.

Aquarius Agriculture – A Division of Morgan Hope Industries Limited